Princesster Aflakpui
Head of Client Onboarding
Leads client onboarding across NGO, SME, and enterprise engagements, translating business goals into clear project scopes and long-term partnerships.
Background & Leadership Overview
Princesster Aflakpui leads client onboarding at Clarkyard, guiding NGOs, SMEs, and enterprise clients from first contact through to a clear, scoped subscription engagement. She brings a background in Monitoring, Evaluation and data-driven consulting, currently serving as a Monitoring & Evaluation Officer at Soronko Academy and as founder of Koan Insyte, a research and data consultancy supporting organisations across Africa.
Her approach to onboarding is grounded in evidence-based needs assessment; asking the right questions upfront to ensure each client is matched to the right subscription tier and scope from day one, rather than renegotiating scope after delivery has started. This mirrors the same discipline she applies to designing Monitoring & Evaluation frameworks: understanding a client's actual goals before recommending a solution.
Previously, she has managed multiple concurrent client research and consulting engagements independently, working across education, public health, and workforce development sectors directly relevant to the range of clients Clarkyard serves, from NGOs to growing SMEs.
Executive Business & Technology Impact
Key Strategic Contributions
Applies structured, evidence-based intake to match each Clarkyard client to the right subscription tier and scope from the outset.
Deep familiarity with NGO and donor-facing reporting expectations, directly relevant to Clarkyard's NGO Partnership tier and Tier 4 pipeline clients.
Manages multiple concurrent client engagements through Koan Insyte, from initial consultation through delivery.
Experience spanning public health, education, and workforce development gives onboarding conversations credibility across Clarkyard's varied client base.
"A subscription only works if the scope is right from the very first conversation, my job is making sure every client starts with a plan that actually fits them."